Services for TINCA Solutions
DMS made easy for beginners
Install an be happy with DMS? Does this work? Even more: it is virtually vital that you as a user or as an administrator manage by your own with TINCA Solutions at least at first also without special DMS knowledge.
We recommend to you the following informations:
TINCA Solutions installation guide for a standard DMS
With understandable texts and many pictures you will be guided step by step through the installation. No special DMS or database knowledge is necessary.TINCA Enterprise, first steps
All inputs and inquiries in your DMS occur via TINCA Enterprise. Only the most important and most commonly used functions are explained step by step in this document in short and understandable texts.TINCA Enterprise, Tip of the Day
Some of the really useful DMS functions remain unused because manuals are often read not completely. This is why in Enterprise TINCA there is a 'Tip of the Day'. We have summarised more than 40 tips to check them up in this document. A lot of fun while discovering!
Of course, manuals are also available to you as an entire application documentation. These are included in the software set-up.
Training and update training
If you would like to make sure that you make use of TINCA Solutions efficiently and do not waste any potential of the DMS, we recommend to you to make use of the training offer for users and administrators. If you wish the training contents are adapted to your needs. It is important that the training participants are active themselves Therefore, basic trainings take place in your enterprise using your running system. The number of participants should not exceed 10 persons. Update trainings are typically performed on-line. Please, ask for an individual training offer for your enterprise.
Service level agreement (SLA)
Commenly documents management systems belong to the enterprise-critical IT systems. Hence, their care is an important task. The best is to enter into a service level agreement (SLA) for your TINCA Solutions installation.
With a SLA you have the guarantee that you get support in case of an operational disturbance within a settled term and you receive of course updates and patches for the standard programs and individually provided DMS modules enclosed in the contract.
SLAs are offered in a basic variation and a premium variation. As a premium customer you have for example call-time contingents, shortened response times and other services for user support under attractive conditions. Please, ask for a SLA also for your TINCA Solutions installation.
Professional Service
Especially complex solutions for document management may not come to 100 percent out-of-the-box. Some special tasks of the system integration are to be solved only individually. Then it is important to have the opportunity to fall back on experienced specialists.
The professional service for TINCA Solutions looks together with you after the concrete questions, suggests a solution to you, provides the solution and accompanies you with all other steps up to introduction. Value adding services can also be secured in the SLA.
In many cases an optimum of availability and flexibility of the professional service has turned out the determining factor for a high customer contentment. This is why you may also count on the professional service for TINCA Solutions in the long term.
